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Q: Does the price include set up and delivery?
A: Yes, in Austin and the metro areas. A delivery fee will apply for areas farther out. Rentals are also subject to sales tax. These fees will be automatically calculated into your order.
Q: Do you deliver to areas other than those listed on the home page?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office so we can provide a specific quote.
Q: Does the rental time include your set up time?
A: No. This time period you select is actual use time. We arrive early and set up the unit(s) so they are ready to use before your event start time.
Q: When do you set up?
A: That depends on how many deliveries we have that day and what you have ordered. Most units can be up and ready to use in 15 minutes. Water units take longer because the pool must be 2/3rds full prior to use and that will usually take about 45 minutes. Our goal is to arrive well in advance of your start time. We will discuss this with you the day prior to your event.
Q: We´ve rented some really dirty jumps from other companies in the past. Is this normal?
A: No. The jump should be clean when you get it. We clean and disinfect units after every rental most of the time. However, some units have multiple renters over consecutive days which require our delivery guys to do the clean "on location."
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate.
Q: What about parks? Do parks have electricity?
A: Please click on the tab "Park Event Info" at the top of the home page.
Q: What payments do you take?
A: Cash, Check or Credit Card. For cash, please have exact change as our drivers do not carry cash. If paying by check, the issuer must be present and provide a photo ID. We do not accept two party checks.
Q: What if we need to cancel?
A: You can cancel at any time, even on the event date as long as we have not arrived at the setup location.
Q: Do you require a deposit?
A: Yes all orders require a Credit Card deposit. Deposits are non-refundable but will remain as a credit on your account for up to one year from the original event date if cancellation is due to inclement weather or family emergency.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 13'x13´ or 15'x15'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big units? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 850 pounds so we need a clear path with ample room.
Q: Can we see a copy of your contract and safety rules?
A: Yes. Please call or e-mail our office and we will gladly send you a copy of our safety rules and contract.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. If damage occurs due to failure to follow our safety rules or negligence, such as not supervising the unit(s) while in use, you will be responsible for all damage repair costs, including the cost to replace the unit(s) if damaged beyond repair. Obviously, we do not want such a situation to occur so PLEASE observe all safety rules and NEVER allow a unit to be used without an adult supervisor present.
Still have a question? Call or Write: jumpabunch@gmail.com 512-699-4386
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